Terms of Use

1. Website Purpose

This website provides general information about FLATCUTLERY, stainless steel flatware products, manufacturing capabilities, markets, and OEM or ODM services. It is primarily intended for business buyers, distributors, retailers, hospitality purchasers, and sourcing professionals.

2. Acceptable Use

You may use the website only for lawful purposes. You must not:

• Attempt to gain unauthorized access to the website, server, accounts, or connected systems.
• Introduce malicious code, interfere with website operation, or bypass security controls.
• Use automated tools to overload, scrape, copy, or extract website content in a manner that disrupts service or violates applicable law.
• Submit false, misleading, unlawful, abusive, or infringing information.
• Use website content to misrepresent an affiliation with or endorsement by FLATCUTLERY.

3. Product Information

We aim to keep product descriptions, images, specifications, materials, finishes, packaging information, and manufacturing details accurate and current. However, website content is general information and may be changed or corrected without notice.

Colors and finishes may appear differently depending on photography, lighting, screens, samples, and production conditions. Final specifications must be confirmed in writing before an order is placed.

4. Inquiries, Quotations, and Orders

Submitting an inquiry, requesting a catalog or sample, or adding products to the inquiry cart does not create an order or binding agreement. Website information is not a binding offer.

Pricing, minimum order quantity, tooling, samples, specifications, packaging, payment, delivery, inspection, warranties, and other commercial terms are subject to written confirmation. A transaction becomes binding only under the quotation, pro forma invoice, purchase agreement, or other written terms accepted by the relevant parties.

5. Intellectual Property

Unless otherwise stated, the website and its text, photographs, graphics, logos, page layouts, product presentation, downloads, and other content are owned by or licensed to FLATCUTLERY and are protected by applicable intellectual property laws.

You may view and print reasonable portions for internal business evaluation. You may not reproduce, republish, distribute, modify, sell, or commercially exploit website content without prior written permission.

6. Information You Submit

You are responsible for ensuring that information and materials you submit are accurate, lawful, and do not violate third-party rights. You authorize us to use submitted information as reasonably necessary to respond to your request, evaluate a project, prepare a quotation, or perform an agreed service.

Do not send confidential designs, trade secrets, or other sensitive materials through a general website form unless appropriate confidentiality arrangements are already in place.

7. Third-Party Links and Services

Links to third-party websites, maps, social platforms, or services are provided for convenience. We do not control or endorse their content, availability, security, or practices. Your use of third-party services is governed by their own terms and policies.

8. Website Availability

We may update, suspend, restrict, or discontinue any part of the website without notice. We do not guarantee uninterrupted access, error-free operation, or that all content will always be available.

9. Disclaimers

To the extent permitted by law, the website and its content are provided on an as-is and as-available basis. We disclaim implied warranties relating to the website, including merchantability, fitness for a particular purpose, non-infringement, and accuracy, except where such warranties cannot legally be excluded.

Product warranties and remedies, if any, are governed by the written terms applicable to the relevant transaction rather than by general website content.

10. Limitation of Liability

To the extent permitted by law, FLATCUTLERY will not be liable for indirect, incidental, special, consequential, or punitive loss arising from website use, inability to use the website, reliance on website content, or third-party links. Nothing in these terms excludes liability that cannot lawfully be limited or excluded.

11. Privacy

Our collection and use of personal information through the website are described in the Privacy Policy. By submitting information, you acknowledge that it will be handled as described there.

12. Changes to These Terms

We may revise these Terms of Use as the website, our practices, or legal requirements change. Revised terms take effect when posted on this page. Continued use of the website after an update constitutes acceptance of the revised terms.

13. Governing Law and Disputes

These website terms are governed by the laws applicable at the location of the website operator, without regard to conflict-of-law principles. The parties should first attempt to resolve disputes in good faith. If they cannot, disputes may be submitted to a competent court at the operator's location, unless applicable law requires otherwise. Separate transaction documents may specify different governing law or dispute terms.

14. Contact

Questions about these Terms of Use may be sent to sale@flatcutlery.com or FLATCUTLERY, No.5, Chaonan 1st Road, Kuidi Village, Meiyun Street, Rongcheng District, Jieyang City, Guangdong Province, China.